At VOOMMN, operated by Voxx Intimates Private Limited ("Company", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website (www.voommn.com) or make a purchase from us.
1. Information We Collect
We may collect the following categories of personal information:
🙍 Identity Information
- Name
- Gender
- Date of birth (where voluntarily provided)
📬 Contact Information
- Email address
- Phone number
- Shipping and billing address
💳 Payment Information
- Payment details to process transactions
- Note: We do not store card, UPI, or banking details — all payments are processed securely via third-party gateways
🖥️ Usage & Technical Information
- IP address
- Browser type
- Device information
- Pages visited and browsing behaviour
📣 Marketing Preferences
- Subscription status for newsletters, promotions, and marketing communications
💬 Communication Data
- Messages sent via contact forms
- Customer support interactions
- WhatsApp or email correspondence
2. How We Use Your Information
We use your personal data for the following purposes:
- To process, fulfil, and deliver your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your customer service queries and support requests
- To process refunds, exchanges, and cancellations
- To send promotional emails, offers, or newsletters — only where you have provided consent
- To improve our website, products, and user experience
- To comply with legal obligations under applicable Indian laws
- To detect and prevent fraudulent transactions or misuse of our platform
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Delivery partners: Your name, address, and phone number are shared with our logistics partners solely for the purpose of delivering your order
- Payment gateways: Payment information is processed by trusted third-party payment providers in compliance with applicable security standards
- Technology service providers: We use third-party platforms such as Shopify to operate our store. These platforms may have access to your data as part of providing their services
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential cookies — required for the website to function (e.g., shopping cart, checkout)
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant advertisements based on your interests
You can manage or disable cookies through your browser settings at any time. For full details, please refer to our Cookie Policy.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable laws. Order and transaction data may be retained for up to 7 years in compliance with Indian financial and tax regulations.
You may request deletion of your personal data at any time by contacting us at support@voommn.com, subject to legal retention requirements.
6. Your Rights
As a user of our website, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you at any time.
Right to Correction
You may request correction of any inaccurate or incomplete personal data.
Right to Deletion
You may request deletion of your personal data, subject to applicable legal retention requirements.
Right to Opt Out
You may unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
To exercise any of these rights, please contact us at support@voommn.com.
7. Data Security
We implement reasonable and industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
⚠️ Please ensure you do not share your account password or OTPs with anyone, including individuals claiming to represent VOOMMN. We will never ask for your password or full payment details over email, WhatsApp, or phone.
8. Third-Party Links
Our website may contain links to third-party websites such as payment gateways, social media platforms, or delivery tracking portals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before interacting with them.
9. Children's Privacy
Our website and services are intended for users who are at least 18 years of age. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after any changes constitutes your acceptance of the revised policy.
11. Contact Us
Questions About Your Privacy?
📱 WhatsApp / Call: +91 9930766695
🕐 Customer Support Hours: Monday – Saturday, 10 AM – 7 PM IST
Voxx Intimates Private Limited
Q7, Ground Floor, Technopolis Knowledge Park,
Mahakali Caves Rd, Andheri East, Mumbai 400093
This Privacy Policy was last updated in March 2026. Voxx Intimates Private Limited reserves the right to update this policy at any time.